Haramain Pure Return Policy

Thank you for choosing Haramain Pure. We strive to provide you with the highest quality natural products. If for any reason you are not satisfied with your purchase, please refer to the following return policy:

Returns and Exchanges

  • Eligibility: Returns are accepted within 3 days of the purchase date. Items must be in their original, unopened condition with all tags and packaging intact.
  • Damaged or Defective Items: If you receive a damaged or defective product, please contact our customer service within 3 days of receipt. We will provide instructions for returning the item and arrange for a replacement or refund.
  • Incorrect Items: If you receive an incorrect item, please contact our customer service immediately. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect one.

Return Process

  1. Contact Customer Service: To initiate a return, please contact our customer service team at +92 319 1059567 or Info@haramainpure.com.
  2. Obtain Return Authorization: You will be provided with a return authorization number (RA).
  3. Package the Item: Carefully repackage the item(s) in the original packaging, including all accessories and documentation.
  4. Include Return Authorization: Place the return authorization number inside the package.
  5. Ship the Package: Ship the package to the return address provided by our customer service team. You are responsible for the shipping costs associated with returns, unless the item is damaged or defective.

Refunds

  • Refund Method: Refunds will be issued to the original method of payment.
  • Processing Time: Refunds may take 3 business days to process after we receive the returned item.

Exceptions

  • Custom Orders: Custom orders are generally not eligible for returns.
  • Perishable Items: Perishable items, such as food and beverages, are not eligible for returns.

Please note: This return policy is subject to change without notice. For the most up-to-date information, please refer to our website.

If you have any further questions, please do not hesitate to contact our customer service team.